The Edcomm Group Banker’s Academy has recently updated its Collections training program to include new information and additional activities.

New York, NY, October 18, 2009 -- The Edcomm Group Banker’s Academy has recently updated its Collections training program to include new information and additional activities. Achieving Collections Excellence has been updated as part of Edcomm Banker’s Academy’s ongoing commitment to providing the most up-to-date and pertinent financial services information.

In order to be successful, Collectors must be able to evaluate and understand the status of customer accounts, the necessary actions needed to be taken by their bank when dealing with customer accounts, how to talk comfortably with customers, and develop a strong set of principles, skills and strategies for maximizing Collections effectiveness.

Achieving Collections Excellence, from Edcomm Banker’s Academy, teaches students the knowledge and skills they need to be successful as a Collector at their bank. The course begins with overview of the Collection Department, including the reasons, objectives and risks of this department, and thne goes on to cover bank products and collections, such as Unsecured Loans, Salary Transfer Loans (STLs), Post-Dated Cheque (PDC), Backed Loans, Credit Cards, Secured Loans, Mortgage Loans and Auto Loans. Achieving Collections Excellence also includes collection strategies, the process for making a collections call, collection standards, third-party guidelines, communication skills, applied collection techniques, and much more.

For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.

The Edcomm Group Banker’s Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.

Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY USA
T: 212.631.9400
F: 212.631.0659
linda.eagle@edcomm.com
http://www.bankersacademy.com

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